I have just relocated somewhere here in Quezon City and as soon as I was settled down, one of my priorities was to get an internet connection. I went to PLDT (went… because I couldn’t find a contact number at their myDSL website) but they told me they’re still not servicing our area. So my next choice was Bayantel.
The BayanDSL agent was very courteous. She answered all my questions about the packages they offer, the speeds available and the last one: “Will it take more than a month until Bayantel get me connected?”
Her answer was no. “Just a few weeks, sir,” she said. It turns out I should have quantified her ‘weeks’ statement.
I submitted all the requirements she asked from me and after a week called me up at the office telling me I’m already lined up for DSL connection.
“Lined up?” I asked her reminding her what she told me earlier that it wouldn’t take long. I asked her for how long will I wait.
“I’m sorry sir, but there are a lot of customers. You’ll get connected in at least a month.”
Great! I thought.
So she lied to me when she said it wouldn’t take long. I’m looking for another provider perhaps a Smartbro or Globe. What a great start being a Bayantel customer. They lied to me at this early stage of our relationship. Imagine what lies ahead for the one-year lock-in period with their DSL service.
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Can you tell me who did your layout? I’ve been looking for one kind of like yours. Thank you.
Hi Dan!
It’s a free WordPress template called Seashore.
Just click on the link at the bottom right side of this page.
Hello Sir, Good day! I’m Dennis Cruz of Customer Support for Data and IP Services/Bayan Telecommunications. We apologize for the inconvenience you’re experiencing from our service. Can we have your service order number or phone number so we can look into this problem as soon as possible? You may also get in touch with me thru email address: customersupport@bayan.com.ph. Thank you and we’ll wait for your reply.
Sir Dennis,
I appreciate for your reply and taking notice with my concern.
I appreciate it greatly.
Will email you as soon as possible.
Thanks!
aww that was not good… hehehehe… hope you will have your connection asap….
That’s really bad Marvz18. I also had the same promises before with PLDT DSL. Their 2 week commitment became 2 mos.=(
Hi Dennis,
If you’re really from Bayantel, I admire your brave move to “own” the concern. If you will help more customers like Pinoycopywriter, you deserve a raise =p
Haha, thought u’ve seen the worst? Wait till SmartBro knocks u out…goodluck dude, and btw, ur posts here are DEAD useful, thanks to these…
I got a Bayantel Wireless Landline Prepaid recently. I’m using it for internet, too. It’s dial-up, though. But so far, it’s useful. Here’s my experience…
http://www.edelweiza.com/2008/07/thoughts-on-getting-bayantel-wireless.html
Good luck with your bayanDSL subscription! Mine’s not doing good. It has been a nightmare for the past months. I have an open fault ticket which they haven’t properly addressed/resolved yet for the past three months. And worst part is you have to deal with discourteous Tech Support Reps! Darn!
I’ve posted all my communications with BayanDSL at http://request-timed-out.blogspot.com and http://bayandsl.multiply.com. Well… official communications plus rants! hehehe
BayanDSL Bloggers last blog post..Vincent Dimaculangan "NORMAL"
Anyone here knows if the Bayantel’s connection in Dasmarinas, Cavite is good?
Sir:
Account No. 324700218
I just want status of our request /VAS application which was submitted last April 19. Our account officer Boggs Marquez has just resigned and was not turned over to any officer. I have been following up at the customerservice but no reply on all my queries.
Please give us feedback. Today I emailed your customersupport email and hoping I get response. Thanks Cilla tel 3747958